A New Resource
For Education, Training, & Consulting
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RWSmith ETC — Practical, High‑Impact Training and Consulting for Utilities and Organizations
At RWSmith ETC, we believe organizations deserve training and consulting that are practical, engaging, and immediately useful. That’s why we focus on delivering high-quality onsite education and targeted consulting services designed to strengthen teams, improve communication, support leadership, and guide organizations through complex challenges.
Our approach is simple: understand your needs, deliver exceptional training or consulting, and provide clear, actionable guidance that helps your organization move forward with confidence.
Whether you’re developing your workforce, preparing for change, or tackling a major technology decision, RWSmith ETC brings the experience, clarity, and structure you need to succeed.
Why Organizations Choose RWSmith ETC
Practical, real-world training
Clear, structured consulting guidance
Deep experience in utilities and service-driven industries
Engaging onsite sessions that build skills and confidence
A focus on research and results, not theory
Today more than ever, business and industry must continuously educate its workforce.
Education & Training
Onsite Training That Builds Stronger Teams
We offer a growing catalog of on-site training programs designed specifically for utilities, banks, health care providers, public agencies, and service-driven organizations. Each session is interactive, practical, and built to create real behavior change.
Our onsite training options include:
Teams That Work — Build unity, collaboration, and high-performance teamwork.
Workplace Dynamics — Strengthen emotional maturity, communication, and interpersonal relationships.
Management Boot Camp — Equip new and experienced managers with the tools to lead effectively.
Confident Customer Service (Utilities) — Develop confident, capable customer-facing employees.
Navigating Change with Confidence — Help teams understand, prepare for, and thrive through change.
Lifelong Leadership — Build leadership skills that inspire, motivate, and drive results.
Every program is designed to be engaging, relevant, and tailored to your organization’s goals.
Consulting Services That Bring Clarity and Direction
RWSmith ETC also provides targeted consulting support to help utilities and organizations make informed, confident decisions.
Our consulting services include:
RFP creation and evaluation
Software selection support for CIS, ERP, and financial systems
Leadership and organizational development planning
Strategic planning facilitation
With decades of business experience, we help you navigate complex decisions through a structured, transparent, and efficient process.