A New Resource
For Education, Training, & Consulting
Follow us at:
Let us provide the professional development and consulting your business needs.
RWSmith ETC — Practical, High‑Impact Training and Consulting for Utilities and Organizations
At RWSmith ETC, we believe organizations deserve training and consulting that make a real impact — practical, engaging, and immediately useful. Everything we deliver is built to strengthen teams, elevate communication, and support leaders as they navigate today’s toughest organizational and technology challenges.
We take a straightforward approach:
Listen carefully, understand deeply, and deliver guidance that moves your organization forward with clarity and confidence.
From workforce development to leadership support to major technology decisions, RWSmith ETC brings the experience and structure your team needs to succeed.
And when your organization faces high‑stakes software procurement decisions, our specialized RFP consulting services provide the expertise, analysis, and hands‑on support required to choose the right solution and avoid costly missteps. We help you craft strong RFPs, evaluate vendor responses objectively, and navigate the entire selection process with confidence, all while saving hundreds of hours of staff time.
Why Organizations Choose RWSmith ETC
Practical, real-world training
Clear, structured consulting guidance
Deep experience in utilities and service-driven industries
Engaging onsite sessions that build skills and confidence
A focus on research and results, not theory
Today more than ever, business and industry must continuously educate its workforce.
Education & Training
Onsite Training That Builds Stronger Teams
We offer a growing catalog of on-site training programs designed specifically for utilities, banks, health care providers, public agencies, and service-driven organizations. Each session is interactive, practical, and built to create real behavior change.
Our onsite training options include:
Teams That Work — Build unity, collaboration, and high-performance teamwork.
Workplace Dynamics — Strengthen emotional maturity, communication, and interpersonal relationships.
Management Boot Camp — Equip new and experienced managers with the tools to lead effectively.
Confident Customer Service — Develop confident, capable customer-facing employees.
Navigating Change with Confidence — Help employees understand, prepare for, and thrive through change.
Lifelong Leadership — Build leadership skills that inspire, motivate, and drive results.
Every program is designed to be engaging, relevant, and tailored to your organization’s goals.
Consulting Services That Bring Clarity and Direction
RWSmith ETC also provides targeted consulting support to help organizations make informed, confident decisions.
Our consulting services include:
RFP creation and evaluation
Software selection support for enterprise-wide and system-specific solutions
Leadership and organizational development planning
Strategic planning facilitation
Planning and coordination for teambuilding and corporate retreats.
With decades of business experience, we help you navigate complex decisions through a structured, transparent, and efficient process.