I often organize my thoughts by writing, perhaps because of my communications and journalism background. I decided to use this space to share some of those random thoughts and ideas with you. I hope you enjoy it, and maybe we can all learn something new.
The Power of Self-Appreciation: Thanking Yourself in Customer Service
Customer service is a demanding battlefield. It requires unwavering patience, empathy for a kaleidoscope of personalities, and the mental agility to solve problems on the fly. This relentless cycle of addressing concerns, resolving issues, and maintaining a positive demeanor can be a recipe for burnout and chronic stress. While external recognition for a job well done is a welcome validation, it's not always guaranteed.
The Hidden Advantage: Why Emotional Intelligence (EI) Supercharges the Workforce
The ability to code, engineer a solution, or design a killer marketing campaign – these are all valuable skills. But in today's dynamic business landscape, they're only half the equation. It's the soft skills – communication, teamwork, adaptability, and emotional intelligence – that truly separate the good from the great. And the key to unlocking their power lies in implementing an ongoing soft skills training plan.
The Secret Weapon You're Not Using: Why You Need an Ongoing Soft Skills Training Plan
The ability to code, engineer a solution, or design a killer marketing campaign – these are all valuable skills. But in today's dynamic business landscape, they're only half the equation. It's the soft skills – communication, teamwork, adaptability, and emotional intelligence – that truly separate the good from the great. And the key to unlocking their power lies in implementing an ongoing soft skills training plan.