I often organize my thoughts by writing, perhaps because of my communications and journalism background. I decided to use this space to share some of those random thoughts and ideas with you. I hope you enjoy it, and maybe we can all learn something new.

Roger Smith Roger Smith

Staying Sharp: Maintaining Skills in the Modern Workplace

Forget the "job-hopping millennial" stereotype. Leaving a job without a new one lined up isn't always about greener pastures. Sometimes, it's about escaping toxic environments, bad leadership, or a stagnant skillset.

But it's not just about escaping bad situations. We live in a world where technology throws curveballs daily. What was cutting-edge yesterday is legacy code tomorrow. Take those brilliant Fortran programmers of the 80s – without evolving to languages like Python and JavaScript, their worth faded like dial-up modems.

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Roger Smith Roger Smith

Unleashing the Power of Teamwork: A Strategic Win for Business

In the fast-paced world of business, it's easy to get lost in the solo grind, chasing individual goals. But beneath the surface, a hidden gem shines brighter than any personal achievement: teamwork. It's not just a magical buzzword; it's the secret ingredient that propels companies to phenomenal success, groundbreaking innovation, and sustainable growth.

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Roger Smith Roger Smith

The Invaluable Asset: The Value of Employee Education in the Modern Workplace

In today's dynamic and ever-evolving business landscape, the value of employee education has never been more significant. Companies that prioritize continuous learning and invest in the development of their workforce often find themselves reaping the rewards of a more skilled, engaged, and adaptable team. From fostering innovation to boosting employee morale, the benefits of ongoing education extend far beyond individual growth.

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Roger Smith Roger Smith

Increasing Customer Satisfaction Through Positive Customer Experiences

Increasing Customer Satisfaction Through Positive Customer Experiences

Every interaction we have creates a story. If you checked into a motel, bought lunch at a restaurant, signed up for a service, or paid a bill today, you likely have a story about that experience. It may be positive, it may be negative, it may be neutral, but if asked, you probably have a story to tell. Now here is a painful truth. We don’t usually remember or share the good experiences. But we sure remember and share the bad ones.

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