Workplace Dynamics

Building Positive Interpersonal Relationships

Imagine a workplace where stress doesn’t spiral into outbursts, disagreements fuel healthy debate, and challenges are tackled with resilience. This positive atmosphere is fostered by emotional maturity – the ability to manage emotions effectively, respond thoughtfully, and stay professional under pressure. We will delve into the characteristics of emotionally mature employees, the benefits they bring, and strategies for navigating colleagues who might not be there yet.

The Hallmarks of an Emotionally Mature Employee

At the core of emotional maturity lies self-awareness. These individuals understand their strengths and weaknesses and how emotions influence their behavior. They can manage their reactions, especially under pressure, choosing thoughtful responses over impulsive ones. Empathy allows them to connect with colleagues, actively listen, and build strong relationships. They maintain a positive outlook, even in challenging situations, acting as a source of encouragement for the entire team.

Attendees Will:

· Complete an Emotional Intelligence Assessment to set a baseline for future development

· Explore the five emotional intelligence categories

· Define and discuss “workplace maturity” and how it sets the tone for the entire company

· Learn about emotional awareness and the triggers that set us off

· Incorporate strategies for dealing with stress

· Delve into harassment, bullying, and abuse of power in the workplace

· Learn the basics for better communication

· Master tips and tricks for dealing with rude customers/coworkers

· Explore strategies for de-escalation

“This Workplace Dynamics course should be added to every workplace.”
— Kathy Cherry - Forked Deer Electric Cooperative

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