I often organize my thoughts by writing, perhaps because of my communications and journalism background. I decided to use this space to share some of those random thoughts and ideas with you. I hope you enjoy it, and maybe we can all learn something new.

Roger Smith Roger Smith

Reinvigorating Your Business - Bringing Energy, Excitement, and Effort Back to the Workforce

Let’s face it: in today's rapidly evolving business landscape, few things are as important – or as difficult – as maintaining a motivated and engaged workforce. A revitalized team not only enhances productivity but also drives innovation, creativity, resilience, and organizational commitment. The challenge is huge, but you can breathe new life into your team through a multifaceted approach prioritizing professional and personal well-being. Imagine the growth and success a team like this could bring to your organization.

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Roger Smith Roger Smith

People over Product: Understanding the People-Centric Nature of the Service Industry

In the service industry, the adage "people buy from people, not companies" is an undeniable truth. The essence of service lies not in the product itself but in the human interaction accompanying it. This human-centric (or people-centric) approach has deep historical roots and significant contemporary relevance, as demonstrated by the evolution of the service sector, particularly in the United States.

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Roger Smith Roger Smith

The Challenge of Great Communication in the Workplace

In today's workplace, effective communication is crucial for success. It is the backbone of a productive and harmonious environment where ideas thrive and objectives are achieved. Understanding the importance of communication and how to improve it can significantly impact your workplace.

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